Leona.Style Shipping Policy

Thank you for visiting and shopping at Leona.Style. Following are the terms and conditions that constitute our Shipping Policy.

SHIPPING

• All US shipping addresses are charged an $8.00 flat rate fee.
• All domestic purchases are given a tracking number for shoppers to be able to track their package's delivery date. 
• 2-3 business days is the processing time and does not include the shipping time.
• 3-5 business days is the shipping time and does not include processing time. 
• We are closed Sundays and Mondays and start processing weekend orders on Tuesday in the order that they were received. Original shipping fees are non-refundable and return shipping is the responsibility of the customer.
• Orders are not shipped or delivered on holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email/text.

Domestic Shipping Policy

Shipment to P.O. boxes or APO/FPO addresses

Leona.Style ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Leona.Style is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Leona.Style is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

RETURNS

THANK YOU FOR YOUR BUSINESS! We hope you love your purchase but we understand that sometimes it just doesn’t work out!  Here’s what you need to know if that’s your case. 

1. Send us an email at help@leona.style within 3 business days of receiving your order so we can approve the item you are returning.
2. After you receive approval, ship the item back to our address:

Leona

ATTN: Returns Dept. 

4500 N. 10th St. Suite #130

McAllen, TX 78504

1. All items must be shipped to Leona Returns Department and postmarked within 7 calendar days of your emailed approval. Return shipping costs are at the customer's expense. We suggest choosing a shipping option that provides a tracking number and emailing us the tracking so we know when to expect your return. We are not responsible for any packages lost or missing in the shipping process. 

The following items are FINAL SALE:

Sale Items (anything discounted 20% or more)

Jewelry/Accessories

All Seasonal + Holiday Items

Eyewear/Hair Accessories

Home + Gift Items

Discounted Merchandise including flash sales, holiday sales, celebration sales, or any other type of discount. These items will not be accepted if returned.

Refunds will be issued onto the original form of payment. All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Smoke, deodorant, make-up and perfume free. 

Store Credit must be completely used within the 12-month period it was issued. Example: Credit issued January 1, 2021 may be used no later than January 1, 2022 or it will be voided.  

WE DO NOT CANCEL ORDERS

Damaged/Defective Items:

Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!

• Damages must be reported to us prior to wearing the garment. Tags must still be attached.
• All reports must be made within 3 days of receiving your garment or it will not be accepted.
• Please contact us immediately at help@leona.style and provide us with a picture of the damaged/defective area. Please include your first and last name and order number.

Exchanges:

• Due to the limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
• Reorder the item in the size you need and then send the original item back to us (postmarked within 7 days) for a refund.
• Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like. 

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at help@leona.style

Gifts:

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
• Once the returned item is received, a gift certificate will be mailed to you.

If you have any questions about our return policy feel free to call us at the store (956) 309-3009 or email us at help@leona.style